Returns
Returns & Warranty
Do you want to return your item? If you register or send back your return within 14 days of receipt, returning your order is no problem.
Please read the conditions and steps below carefully to ensure a quick and correct handling of your return shipment.
How does returning work? (Step-by-step plan)
Follow the steps below to return your package:
-
- 1
Download the return form
Download our return form on this page and fill it out as completely as possible. Do not forget to state your order number.
- 1
-
- 2
Pack the product well
Pack the product carefully. Usually, the original outer box in which the product was delivered works fine. Do not forget to include the completed return form or the packing slip inside the box!
- 2
-
- 3
Send the product to our return address
Happy on Web B.V.
Attn: Returns and Warranty Department
Ruysdaelbaan 3A
5642 JJ Eindhoven
The Netherlands
- 3
- 4
Processing & Confirmation
The product arrives at our warehouse and is inspected by our department. After your return has been processed, you will receive a confirmation via email. This is usually within 1–2 business days after receipt of your return. Upon approval, we will refund the amount due via the original payment method.
Terms and Conditions for Returns & Original Condition
- Condition of the product: To qualify for a full refund, we expect products to be returned unused, unworn, unwashed, and in the original packaging with any attached tags or labels.
- Inspection of the product: You are, of course, allowed to inspect and assess the product as you would in a physical store to establish the nature, characteristics, and functioning of the product.
- Reduction in value: If a product is damaged, soiled, or visibly used (more than necessary to assess the product), we are legally entitled to deduct a reduction in value from the refund. For items that have become unsellable due to damage or severe signs of use, this reduction in value can be up to 100%.
Important: Transport damage, defects, or incorrect delivery
Has a product arrived damaged, does it show a defect upon receipt, or have we accidentally delivered the wrong item? We will resolve this for you free of charge.
In order to handle transport damage or incorrect deliveries in a timely and correct manner, the following rules apply:
- Reporting period: You must report transport damage, defects upon receipt, or an incorrect delivery to us by email within 24 to 48 hours of receipt.
- Mandatory photos: Please attach clear photos directly to your email showing:
- The defect, damage, or incorrectly delivered item;
- The entire product;
- The shipping box / outer packaging;
- The shipping label on the box (clearly readable).
Return shipping costs for errors/defects: If an error was made by us or if you received a wrong/damaged item, we will of course fully cover the return shipping costs.
Return Costs, Shipping & Risk
- At your own expense: The costs for returning an order are at your own expense (unless there is a recognized error, defect, or damage upon receipt on our part).
- Risk & Shipping: The risk of the return shipment lies entirely with the customer until the package has been delivered to our return address.
- Track & Trace (Advice): We strongly advise you to always send your return with a Track & Trace code (or by registered mail) and to keep the proof of postage safe.
- Loss in transit: If a return package is lost in transit and you cannot provide a valid Track & Trace code or proof of postage, no refund will be issued.
Identification of Return Shipments
- Order number & Return form mandatory: Always include a completed return form or the original packing slip with your order number inside the box.
- Unidentifiable returns: Return shipments that are unidentifiable (for example, without sender details, order number, or return form) cannot be processed by us. These will only be processed once the customer provides us with valid proof of ownership and purchase.
Others are also enthusiastic.
Unique adapter found!
After a long search, I finally found the perfect adapter! The GO SOLID adapter is fantastic and delivers stable performance. It fits perfectly on my devices and feels robust. Truly a recommendation for anyone looking for a high-quality adapter.
P
Very nice service after purchase
I had questions about the compatibility of the adapter with my laptop, and the customer service from GO SOLID responded super quickly with the right information. The follow-up after purchase was also great. Wonderful to experience such caring service.
K
Super fast delivery
The delivery of the GO SOLID adapter was lightning fast; I had it at home the next day! Nicely packaged and immediately usable. Such a fast and reliable service ensures that I will definitely come back.
M