Terms and Conditions

Article 1 General
1. These terms and conditions apply to every offer, invoice, and agreement between gosolidproducts.com, hereinafter referred to as: User, and a Counterparty to whom User has declared these terms and conditions applicable, insofar as the parties have not expressly and in writing deviated from these terms and conditions.
2. The applicability of any purchase or other conditions of the Counterparty is expressly rejected.
3. If one or more provisions of these general terms and conditions are at any time wholly or partially void or nullified, the other provisions of these general terms and conditions will remain fully applicable. User and the Counterparty will then consult with each other in order to agree on new provisions to replace the void or nullified provisions, whereby the purpose and intent of the original provisions will be taken into account as much as possible.
4. If there is uncertainty about the interpretation of one or more provisions of these general terms and conditions, the interpretation should be in the spirit of these provisions.
5. If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions.
6. If User does not always demand strict compliance with these terms and conditions, this does not mean that the provisions thereof do not apply, or that User would lose the right to demand strict compliance with the provisions of these terms and conditions in other cases.

Article 2 Offers and prices
1. An offer expires if the product to which the offer relates is no longer available in the meantime.
2. User cannot be held to his offers if the Counterparty can reasonably understand that the offers, or part of them, contain an obvious error or clerical error.
3. All prices include VAT and other government levies.
4. If the acceptance (whether or not on minor points) deviates from the offer included in the offer, User is not bound by it. The agreement will then not be concluded in accordance with this deviating acceptance, unless User indicates otherwise.
5. A composite quotation does not oblige User to perform part of the order at a corresponding part of the stated price. Offers do not automatically apply to future orders.

Article 3 Conclusion of agreement; Contract duration; delivery terms, execution, and modification of the agreement.
1. By placing an order with User and accepting the general terms and conditions, a provisional purchase agreement is concluded. After payment, this purchase agreement has become final.
2. The agreement between User and the Counterparty is entered into for an indefinite period, unless the nature of the agreement dictates otherwise or if the parties expressly and in writing agree otherwise.
3. For the completion of certain tasks or the delivery of certain goods, the law on Distance Selling stipulates a maximum delivery time of 30 days unless otherwise agreed, when this is not feasible, the Counterparty will be informed, and there is an option to dissolve the agreement or agree on a new delivery time. Prepaid services/goods will be refunded within 30 days in the event of dissolution. However, User aims to ship ordered goods within 2 business days.
4. User has the right to have certain tasks performed by third parties.
5. User is entitled to execute the agreement in stages and to invoice the completed part separately.
6. If User requires information from the Counterparty for the execution of the agreement, the execution period will not begin until the Counterparty has provided this information correctly and completely to User.
7. If during the execution of the agreement it becomes apparent that it is necessary for the proper execution to modify or supplement the agreement, the parties will proceed to amend the agreement in good time and in mutual consultation. If the nature, scope, or content of the agreement is altered, whether at the request or direction of the Counterparty, the competent authorities, etc., and the agreement is thereby amended in qualitative and/or quantitative terms, this may affect what was originally agreed. Consequently, the originally agreed amount may be increased or decreased. User will provide a quote for this as much as possible in advance. A change in the agreement may also alter the originally stated execution period. The Counterparty accepts the possibility of modifying the agreement, including the change in price and execution period.
8. If the agreement is amended, including an addition, User is entitled to execute it only after approval has been given by the authorized person within User and the Counterparty has agreed to the price stated for execution and other terms, including the time to be determined for execution. The failure to immediately execute the amended agreement does not constitute a breach by User and does not entitle the Counterparty to terminate the agreement.
9. Without being in default, User may refuse a request to amend the agreement if it could have qualitative and/or quantitative consequences, for example, for the tasks to be performed or goods to be delivered in this regard.
10. If the Counterparty fails to properly fulfill their obligations to User, the Counterparty is liable for all damages (including costs) incurred directly or indirectly by User as a result.
11. User delivers what the Counterparty orders. Should the Counterparty have ordered the wrong product, a charge of €4.95 will be applied for exchanging due to handling and shipping costs. The exchanged product must not have been used and must not show any signs of use. If User has any doubts, no exchange or refund will take place.
12. User only sells new (i.e., unused) products and therefore will not accept returns of used products. Headsets, among other things, cannot be returned for hygiene reasons.

Article 4 Suspension and Termination of the Agreement
1. The User is authorized to suspend the fulfillment of obligations or to immediately and directly terminate the agreement if:
– The Counterparty fails to fulfill the obligations under the agreement, either not at all, not fully, or not timely;
– After the conclusion of the agreement, circumstances become known to the User that give good reason to fear that the Counterparty will not fulfill the obligations;
– The Counterparty was requested to provide security for the performance of its obligations under the agreement at the time of conclusion of the agreement, and this security is lacking or insufficient;
– If the delay on the part of the Counterparty means that the User can no longer be expected to fulfill the agreement under the originally agreed conditions, the User is entitled to terminate the agreement.
– If circumstances arise that are such that fulfillment of the agreement is impossible or the unaltered maintenance of the agreement cannot reasonably be required from the User.
2. If the termination is attributable to the Counterparty, the User is entitled to compensation for damages, including costs, directly and indirectly caused.
3. If the agreement is terminated, the User’s claims against the Counterparty become immediately due. If the User suspends the fulfillment of the obligations, he retains his rights under the law and the agreement.
4. If the User proceeds with suspension or termination, he is in no way obliged to compensate for damages and costs arising in any way or indemnify, while the Counterparty, due to default, is obliged to compensation or indemnification.

Article 5 Force Majeure
1. The User is not obligated to fulfill any obligation to the Counterparty if hindered by a circumstance not attributable to fault, and not attributable to him under the law, a legal act, or prevailing views.
2. Force majeure in these general conditions means, in addition to what is understood in the law and jurisprudence, all external causes, whether foreseeable or unforeseen, which the User cannot influence, but which prevent the User from fulfilling his obligations. Strikes within the User’s company or of third parties are included. The User also has the right to invoke force majeure if the circumstance that prevents (further) fulfillment of the agreement occurs after the User was supposed to fulfill his obligation.
3. During the period of force majeure, the User can suspend the obligations under the agreement. If this period lasts longer than two months, either party is entitled to terminate the agreement without obligation to compensate the other party for damages.
4. To the extent that the User has partially fulfilled or will be able to fulfill his obligations under the agreement at the time of the occurrence of force majeure, and the fulfilled or to be fulfilled part has independent value, the User is entitled to invoice the already fulfilled or to be fulfilled part separately. The Counterparty is required to pay this invoice as if it were a separate agreement.

Article 6 Payment and Shipping
1. Payment must be made in advance. Only after receiving the full amount due will the order be shipped.
2. The User will ship, after receiving full payment for orders placed before 18:00, the order on the same day (on business days), provided the ordered item is in stock. If the item is not in stock, you will be notified, and the order will be shipped as soon as possible when the item is back in stock. The maximum delivery time is 30 working days unless otherwise agreed. The User will notify the Counterparty if the delivery time is not achievable and offer the Counterparty the opportunity to terminate the agreement or agree on a new delivery time. Paid services/goods will be refunded within 30 days to the Counterparty’s account in the event of termination.
3. The Counterparty is obligated to notify the User of any address changes. Failure to report address changes is at the Counterparty’s own risk and responsibility, as is incorrectly providing an address and/or house number. The User cannot be held responsible for incorrect data entry by the Counterparty. The Counterparty is considered to reside at the address known to the User. The Counterparty is liable for items delivered to an incorrect address due to providing incorrect information to the User, and such delivery is deemed to have been made to the correct address.
4. The Counterparty is never entitled to offset the amount owed to the User.